Returns and Refunds
RETURNS AND REFUNDS
9.1. Consumers are entitled to return a product through the Site for a refund without any reasons, within 14 (fourteen) business days from the date of receipt of the Products purchased on the Site, but solely as permitted in this Section. When exercising the right of withdrawal Consumers are not allowed to change the purchased Product with another Product.
9.2. In order to return any purchased Product, Consumers are required to return the merchandise in its original ‘as new’ condition to the Grégoire Garçon Returns Center. Products purchased online cannot be returned for a refund to Grégoire Garçon stores.
9.3. A refund will be issued to the purchaser of the Product, provided that Products are returned unused, unwashed and in the same condition in which they were delivered, with all original labels attached and complete with all parts and accessories using their original packaging. In case the right of return is exercised for all the Products included in the same purchase order, all Products must be returned to us contemporaneously with the same shipment.
9.4 Grégoire Garçon reserves the right to inspect the Products returned and to refuse the return of those Products which do not comply with the requirements specified under 9.3 above.
9.5. A full refund, excluding the original shipping costs, will be issued to the same means of payment used for the purchase as soon as possible and in any case within 14 (fourteen) days from the date on which Grégoire Garçon has first acknowledged the receipt of the returned merchandise sent by the Consumer, and provided that the conditions described under section 9.3 above have been met.
In case of return of Products purchased as a gift (i.e. Products shipped to a recipient different from the person who made the payment), the refund will be issued to the person who made the payment. The clearance date of the repayment will be the same as the initial payment to Grégoire Garçon. As a consequence, the party who made the payment will not suffer any loss in terms of bank interest.
9.6. To return the Products to Grégoire Garçon, Consumers should use the prepaid return label provided with the delivered package. This prepaid return label should be affixed on the package, which should then be dropped at the nearest collection center of the relative courier, that is UPS for USA, DHL for all other countries. Alternatively, Consumers may contact the courier to arrange for pickup at an address of their choosing, and in such an event, the Consumer should:
1. Check the presence of the label and commercial documents accompanying the Products within the package;
2. Request from the Courier a copy of the receipt for the collection of the Product, duly signed by the Courier, and keep it as evidence of the collection. In this case all the shipping costs, including the costs for returning the Products to Grégoire Garçon will be borne by Grégoire Garçon.
If the consumer elects not to use the Courier used by Grégoire Garçon, Grégoire Garçon recommends that Consumers insure the whole value of the Product being returned, obtain and carefully preserve the shipping receipt and number. In this case shipping costs for returning the Products shall be borne by the Consumer and Grégoire Garçon will not be liable for refunding the price of Products sent by the Consumer which have not been received by Grégoire Garçon as a consequence of loss, theft or damage not attributable to Grégoire Garçon.
Products shall be returned to the following address:
Grégoire Garçon Returns Center
10. Grégoire Garçon LIABILITY
10.1. Products offered for sale on the Site are supplied ‘according to availability’. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SITE AND PRODUCTS IS AT YOUR SOLE RISK AND THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND CONTENT, PRODUCTS, SERVICES OR INFORMATION PROVIDED BY THE SITE ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, AND Grégoire Garçon HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE SITE AND SERVICES AND ANY CONTENT, PRODUCTS, SERVICES OR INFORMATION PROVIDED BY THE SITE EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY, OF SATISFACTORY QUALITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND NONINFRINGEMENT. WE DO NOT WARRANT THAT THE SITE OR ANY CONTENT, PRODUCTS, SERVICES OR INFORMATION PROVIDED BY THE SITE WILL MEET YOUR REQUIREMENTS, THAT THE OPERATION OF THE SITE WILL BE UNINTERRUPTED OR ERRORFREE, OR THAT DEFECTS IN THE SITE WILL BE CORRECTED. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY Grégoire Garçon OR ITS AUTHORIZED REPRESENTATIVES WILL CREATE A WARRANTY.
10.2. YOU UNDERSTAND AND AGREE THAT IN NO EVENT WILL Grégoire Garçon BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR SIMILAR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OF SALE, THE SITE, THE PRODUCTS OR ANY PURCHASE MADE THROUGH THE SITE. THE DISCLAIMER INCLUDES, WITHOUT LIMITATION, DAMAGES RESULTING FROM THE USE OR INABILITY TO USE THE SITE OR ANY PROUDCT; THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; OR ANY OTHER MATTER RELATED TO THE SITE OR PRODUCTS, WHETHER OR NOT Grégoire Garçon HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, WHETHER BASED ON WARRANTY, COPYRIGHT, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY. UNDER NO CIRCUMSTANCES WILL Grégoire Garçon BE LIABLE TO YOU FOR MORE THAN THE AMOUNT RECEIVED BY Grégoire Garçon FOR THE APPLICABLE RELATED PURCHASE, OR IF NO PURCHASE WAS MADE, Grégoire Garçon’S SOLE AND EXCLUSIVE LIABILITY SHALL BE LIMITED ONE HUNDRED DOLLARS ($100). THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN THE COMPANY AND YOU.
10.3. Without prejudice to sections 11.1 and 11.2, nothing in these Terms of Sale will exclude or limit Grégoire Garçon’s liability to you for fraud, death or personal injury caused by Grégoire Garçon’s negligence, breach of terms regarding title implied under the applicable Consumer Protection laws or any other liability which the applicable laws state may not be excluded or limited.